Quantcast
Channel: Barefoot Spas Reviews Customer Service – 211 Barefoot Spas Reviews and Ratings
Viewing all 154 articles
Browse latest View live
↧

Missing hot tub filter

February 17, 2020, 1:14 pm
$
0
0
Rating:

Reviewed by: Donna from Mansfield, OH
February 12th, 2020
Rating: 2.0
Barefoot Spas 77LM Review
Missing hot tub filter

I would like to write a review about Barefoot Spas, but I can’t because my spa was delivered today missing a filter, and I cant fill it up or use it yet! I contacted Barefoot Spas and they are sending it to me via UPS from Virginia. I live in Ohio and it could be up to 3 days before I get it. This is unacceptable! I called the delivery driver and he said he does not have any extras with him in his truck. I don’t believe him, and I do not like waiting for things especially after I spent this kind of money! I gave Barefoot Spas every chance to make this right, and now I’m the one stuck waiting THREE DAYS for a filter!!! How is that fair???

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:


Tracy Rivera Tracy Rivera
Wrote a reply to: Missing hot tub filter
Rating:

I get filters delivered to my house really cheap from Amazon. I haven’t ever contacted the barefoot spa to get a filter. The filters are really expensive at the store. Thats unfortunate they forgot to include a filter when they delivered your spa. Did you ever end up getting it? 3 day shipping from VA to OH isn’t all that bad, but still , it’s no amazon! Hope it all works out for you!



Donna Richards Donna Richards
Wrote a reply to: Missing hot tub filter
Rating:

Yes, I did get the filter, and the spa works great now. We love it!



Neil Turner Neil Turner
Wrote a reply to: Missing hot tub filter
Rating:

So your hot tub was missing a filter, they rush delivered it, you now enjoy your hot tub, and you still have a 2 star review posted???
…
↧
Search

Barefoot spa purchase

February 20, 2020, 9:49 am
$
0
0
Rating:

Reviewed by: Jack from Draper, UT
February 20th, 2020
Rating: 4.0
Barefoot Spas 88LP Review
Barefoot spa purchase

My wife and I bought a barefoot spa at the spa show local to us. We are quite satisfied with the spa and the delivery to our backyard. Also customer service has been helpful. One small issue we’ve had is the lid of the spa has special buckle clips on the corners that secure the lid to the actual spa. This is one of the things we really liked about the spa. Only problem is, ours is missing part of the buckles. I called barefoot spas and they said the misplaced part is on back order. So, we will be waiting several weeks to get the missing pieces sent to us. In the meantime, I’m worried the wind will blow the cover off and send it sailing because the cover itself is very lightweight. My solution was to put several bricks on top. Looks really bad! Hopefully it will be a temporary solution and we will soon get our missing pieces!

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:
…
↧
↧

Delivery of my hot tub handled professionally by barefoot spas

March 6, 2020, 7:49 am
$
0
0
Rating:

Reviewed by: Henry from Johnstown, PA
March 6th, 2020
Rating: 4.5
Barefoot Spas 77LP Review
Delivery of my hot tub handled professionally by barefoot spas

I recently purchased a 77LP from Barefoot Spas. I wanted to write a review because my experience was mostly good. We did have a small problem with the delivery of the 7 foot wide hot tub to my deck in my backyard, but they got it resolved quickly. It wasn’t really an issue. The team that delivered it was able to figure it out without having to remove the deck railing. At first, they asked me to remove it, but I have no idea how to do that. To my surprise, they said “no problem”, and like I said, they figured out another way to make it happen. They actually tilted the hot tub up on its side to better maneuver the hot tub up the steps. I was very impressed, and they made this process look easy.

I told them I considered buying a hot tub online, and they laughed. I can see why now. They said when you buy online, they ship it to you, and they drop it at the end of your driveway. I don’t know how I would’ve moved it all that way myself. My neighbors would’ve seen it sitting there for days, maybe forever!!

My only complaint about the whole process was is it did take them a bit longer than they said it would to actually get the hot tub exactly where I wanted it. They were here for almost 3 hours, but I don’t care because “I would rather have a job done right the first time.” Those were actually his exact words 🙂

Now that I’ve used the hot tub a few times, I can tell you that it is of course AMAZING, and the delivery was, as you can tell, on point, and handled professionally as promised.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:
…
↧

Replacement parts for spa

April 3, 2020, 6:59 am
$
0
0
Rating:

Reviewed by: Trish from Utica, NY
April 3rd, 2020
Rating: 4.0
Barefoot Spas 77LP Review
Replacement parts for spa

We have been very pleased overall with our barefoot spas 77LP. Only problem we’ve had is the neck massager pillow keeps falling off. The little peg on the inside is torn out. I cant get it covered under warranty because they call it “operator error”. It was worth a try though, and yes it was totally my husbands fault for ripping it out when he removed it. I called today again and they are shipping me a new one. even though my husband tried to fix it with glue, it keeps coming off. It was NOT covered under warranty, but barefoot spas gave me a discount off the regular price, and it wasn’t that expensive. I’m also having a problem with the cover buckle things breaking off. ALSO not covered under warranty. That was my son who broke that part! Not gonna worry about it now. The other three work, and its just the one corner that doesn’t buckle to the side.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:
…
↧

Warranty repair

April 10, 2020, 8:06 am
$
0
0
Rating:

Reviewed by: Russel from Daytona Beach, FL
April 10th, 2020
Rating: 4.5
Barefoot Spas 77NP Review
Warranty repair

I bought a Barefoot spa that had a faulty keypad. They sent a guy out to look at it twice. Finally, they sent the part to me, and the guy came back out…again to put it in. All considered, the process went smoothly, and did not take long. I got the part two days after the factory shipped it, and the guy was out here next day to do the work. I’m happy with this. I had a warranty repair on my fridge that took over 2 months! I figured this warranted a review as a thank you for good work completed.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:
…
↧
↧

Barefoot spas customer service and spa quality

June 24, 2020, 10:07 am
$
0
0
Rating:

Reviewed by: James from Cumberland, MD
June 24th, 2020
Rating: 5.0
Barefoot Spas 77NM Review
Barefoot spas customer service and spa quality

We liked barefoot spas reviews and warranty information, etc. We look at reviews and figure there has to be some bad ones in the mix. With barefoot we didn’t find a lot of bad ones, and for the ones we found, the company responded and resolved the issues. We are big in to quality customer service, and we don’t buy any product where we cant verify the level of quality in that area.

We haven’t had to deal with barefoot spa customer service much as of yet. We’ve had our spa for about 2 years. I can tell you the spa itself, barefoot spa 77nm model has worked great for us. It’s our 2nd hot tub we’ve had. The first one we got at out old place, was a starter “plug n play” 110v unit. The 77nm was a nice upgrade in terms of the water massage, comfort of seating, and most importantly, the lower maintenance involved with this one has been very nice. We are quite happy with barefoot spas. Again, we haven’t had to deal with customer service much because we haven’t had any issues, but I researched a lot before I bought it, and I was satisfied with the level and quality of the service from other barefoot spa owners on the online forums.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

Comments:

…

The post Barefoot spas customer service and spa quality appeared first on 211 Barefoot Spas Reviews and Ratings.

↧

Very pleased with this company and service

October 16, 2020, 3:47 am
$
0
0
Rating:

Reviewed by: Ashley from Ormond Beach, FL
October 16th, 2020
Rating: 5.0
Barefoot Spas 77LP Review
Very pleased with this company and service
Barefoot spas has been good to us. We bought our hot tub recently and it came with everything we needed included free delivery which was nice. My husband did not have to lift or move anything. We looked at the pool supply store and they wanted to charge us over $800 to have a tub placed in our yard. We inevitably would NOT have paid that, and I know my husband. He would’ve ended up trying to move it himself, so this was very nice of them to include for us. Besides, the whole reason we love our barefoot so much is becuase we both have bad backs! Moving a 700 pond hot tub wouldn’t have helped!

In the end, the two guys that came out to deliver our hot tub were very nice, and we could tell they knew what they were doing. Junior was the name of the one we talked to the most. Can’t remember the other guy’s name, Chris maybe? They were both very nice, helpful, and they should get a raise!

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post Very pleased with this company and service appeared first on 211 Barefoot Spas Reviews and Ratings.

↧

Barefoot spa customer service complaint

December 1, 2020, 9:12 am
$
0
0
Rating:

Reviewed by: Kathy from Crossville, TN
December 1st, 2020
Rating: 5.0
Barefoot Spas 57LP Review
Barefoot spa customer service complaint
We went to a hot tub show and found Barefoot spas, and thats how I bought my 6 person hot tub. The only problem is with the customer service. When I called no one answered, and I had to leave a message. By the time they got back to me over an hour later, I was already at my appointment, and could not answer. So, I had to wait until today to start all over again.

I do not know how to change the filter for the water, and I expect to be helped right away when I call, not an hour later. I do not have any tools to remove the cartridge, and I need barefoot spa to discuss with my handy man the steps to that process. He is calling for me today to get to the bottom of this!

We went to a show and I picked Master Spas and I bought it. However, it took us four months to have it delivered. I called them a couple of times. But I liked it. It works well and I had no problem with it.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post Barefoot spa customer service complaint appeared first on 211 Barefoot Spas Reviews and Ratings.

↧
Search

First of all, my hot tub from barefoot spa is

January 18, 2021, 12:34 pm
$
0
0
Rating:

Reviewed by: Joyce from Alexandria, VA
January 18th, 2021
Rating: 5.0
Barefoot Spas 77LM Review
First of all, my hot tub from barefoot spa is
First of all, my hot tub from barefoot spa is wonderful. I am very happy we went with this brand. I am overall very happy with the hot tub and the quality.

I had two spas before this that were also great, but we did not get good use out of them due to some problems we had with maintenance, etc. This spa is VERY easy to take care of. Also, the therapy is a step above the others; our third spa since early 2000’s.

Lastly, what prompted me writing this review is I just got off the phone with Jennifer from barefoot spas customer service, and she was genuinely nice and very kind to us. She helped us take care of a problem we were having with our lid for the spa. She called me back to follow up. She did not have to do that, and this is the kind of customer service I wish I could get everywhere. Thank you Jennifer, and thank you barefoot spas.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post First of all, my hot tub from barefoot spa is appeared first on 211 Barefoot Spas Reviews and Ratings.

↧
↧

Barefoot spa sold me a defective

January 29, 2021, 5:06 am
$
0
0
Rating:

Reviewed by: Chris from Sandy, UT
January 29th, 2021
Rating: 4.5
Barefoot Spas 77NM Review
Barefoot spa sold me a defective

Barefoot spa sold me a defective hot tub. They took care it. A faulty circuit board was the issue, and after jumping through a few hoops, it was finally deemed “defective” by the manufacturer. I had to call, and was on hold for a long time. I ended up having to call twice actually. It seemed like kind of a lot of hassle just to get a clearly dud of a part covered under warranty.

Aside from having to call twice, and the process taking longer than I expected, the customer service I received was ok. Ryan and also James, barefoot customer service reps from call center, were both helpful in getting all this figured out for me. Other than having to wait, the whole thing really wasn’t that difficult.

We just got the part installed yesterday, and the spa is heated up! Cant wait to get back in there tonight! If you’ve ever owned a hot tub, you know what I mean. Once you are used to it, it’s hard to live without it!

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post Barefoot spa sold me a defective appeared first on 211 Barefoot Spas Reviews and Ratings.

↧

Very happy with Barefoot. Can’t say the same for the

June 3, 2021, 10:33 am
$
0
0
Rating:

Reviewed by: Madison from Augusta, GA
June 2nd, 2021
Rating: 4.5
Barefoot Spas 57LP Review
Very happy with Barefoot. Can’t say the same for the
Very happy with Barefoot. Can’t say the same for the old company we dealt with (I will not mention the name), but they were god awful horrible to work with. Didn’t answer the phone, didn’t seam to care about our problems. It took MONTHS to get repair work, etc.

An improvement from that experience, really doesn’t say much, but needless to say, we are happy with not only the barefoot spas customer service, but the hot tub itself.

We have owned it now for 2 years. Only one minor problem that was resolved quickly. We also get calls from time to time by our salesman Johnathan (I think that’s his name). He “checks in” on us. He also, without fail, every time, asks us if we know anyone else looking for a hot tub LOL. I cant argue with that. I know the guy is just doing his job and trying to earn more business, but the last time I spoke to him I had to tell him to stop calling me for “check ins”. My husband gave me this evil look like I was being rude, but seriously, I don’t want to be hounded and have someone call me all the time trying to get me to call my friends and family and help him sell hot tubs.

All that being said, he was actually really helpful wen we bought the spa, and afterwards, when we had an issue, he helped facilitate getting it resolved. So not all bad, and I may actually refer a friend to him because he was actually super helpful. No pressure at time of sale, and lots of support after, not only from him, but also form the customer service department.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post Very happy with Barefoot. Can’t say the same for the appeared first on 211 Barefoot Spas Reviews and Ratings.

↧

barefoot spa warranty

July 7, 2021, 10:15 am
$
0
0
Rating:

Reviewed by: Neil from Duluth, MN
July 7th, 2021
Rating: 4.0
Barefoot Spas 57LP Review
barefoot spa warranty
The barefoot spas warranty is good. That’s what sold us. We did have to place a warranty claim due to a small leak in the pump connector. Very small leak dripping, but I’m glad I caught it becuase it coulsve caused some serious damage.

We had to go through a process to get it fixed. It was a couple calls, sending pictures, filling out a form, and also being home for the guy to come and out do that patch repair. There was a scheduling mistake that was a little annoying, but overall, it was a reasonable process to go through. The tech was nice, and even gave us some advice on a few other things regarding the hot tub and the cover. The nice thing is, we still have three years left (3 of 5) on the parts warranty so we are good to go for a while longer in the event that something happens.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post barefoot spa warranty appeared first on 211 Barefoot Spas Reviews and Ratings.

↧

Feeling so much better

July 16, 2021, 10:25 am
$
0
0
Rating:

Reviewed by: Max from Salt Lake City, UT
July 16th, 2021
Rating: 5.0
Barefoot Spas 77LM Review
Feeling so much better
Barefoot spas is very comfortable and relaxing. I would definitely buy again. A firned of mine did the install like hooking it up, but Barefoot delivered it right where I wanted it to go. I’ve been using it consistently for almost a year, and love it feeling so much better.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post Feeling so much better appeared first on 211 Barefoot Spas Reviews and Ratings.

↧
↧

OK service, Excellent product quality

July 19, 2021, 2:29 pm
$
0
0
Rating:

Reviewed by: Marc from Reno, NV
July 19th, 2021
Rating: 4.0
Barefoot Spas 77LP Review
OK service, Excellent product quality
My barefoot spa is the best hot tub I’ve ever owned. I’ve owned 2 prior. Service was ok. My problem was eventually solved, but it just took a while.

The quality of this product is overwhelmingly good, and it literally trumps the other spas I’ve owned without any competition. not even close. Water purification is stellar and also very simple to manage. Jet power is easily twice as much compared to my last one (and I paid less for my barefoot spa). Also, the comfort and ergonomics of the seats are the best of the best. That’s an important part too right? A hot tub is supposed to make you feel good, not be uncomfortable. The lounger seat is fantastic, and I do not float out of it when I turn the jets on like I did in my old one. All around, very very good quality spa.

Was this Barefoot Spas review helpful?

Yes
No

Submit and contribute to this forum by writing your very own Barefoot Spas Reviews

…

The post OK service, Excellent product quality appeared first on 211 Barefoot Spas Reviews and Ratings.

↧
Viewing all 154 articles
Browse latest View live
Search